For the second time, Wonder of the Seas has been oversold and Royal Caribbean International is scrambling to make it right.
This time Royal Caribbean International has oversold the March 12, 2023 sailing of Wonder of the Seas. They are reaching out to guests with their error and asking them to choose a rebooking option if they can.
The email sent to booked guests reads, “We’re sorry to inform you that due to an unexpected inventory error, your scheduled Wonder of the Seas March 12th, 2023 sailing is currently oversold.”
The March 12 sailing is a 7-night Eastern Caribbean cruise which includes St. Kitts, St. Thomas, and Royal Caribbean’s private island, CocoCay.
Guests are being offered three different options in an attempt to correct the “inventory error.”
Option 1 – Different Ship
Guests are being offered the opportunity to sail from PortMiami on March 12 on the Explorer of the Seas. This is a 6-night sailing instead of 7-night sailing, but guests will receive 100% refund of their Wonder of the Seas fare and a $300 onboard credit. They will also receive a refund of price difference if the Explorer of the Seas fare is lower than what was paid for Wonder of the Seas. Naturally taxes, port fees and gratuities will still need to be covered.
Explorer of the Seas is a Western Caribbean sailing that visits Jamaica, Grand Cayman and CocoCay in the Bahamas.
Option 2 – Different Date
Guests may remain on Wonder of the Seas but will need to sail on a different date. Guests may choose from the July 30 or August 13 sailings. These dates have a slight itinerary difference but they are comparable to the March 12 sailing.
Option 3 – Completely Cancel
The final option is for guests to completely cancel their cruise and receive a full refund. Not only will cruisers receive a 100% refund of this cruise, but they will also receive a 100% future cruise credit which can be used anytime before March 15, 2024.
When choosing any of these options, Royal Caribbean International will also refund or reimburse any non-refundable travel expenses.
If cruisers want to stay on the March 12, 2024 sailing they do nothing. However, just as when the ship was overbooked in December, if enough guests do not make alternate arrangements, the cruise line will cancel and refund whatever is necessary but there will be no special offers or perks.