Carnival Cruise Line canceled an upcoming cruise aboard Carnival Pride due to a technical issue, but there is good news surrounding that today.
The canceled cruise was to depart in the roundtrip sailing from Dover, England today, July 21, 2023. It was a nine-night voyage visiting the British Isles and Ireland.
The Carnival Pride made an unplanned stop in Kiel, Germany to board expert technicians and the sailing was subsequently canceled.
Passengers were offered very generous compensations for the canceled cruise.
Guests who had not yet traveled to Europe would receive a full refund along with 100 percent Future Cruise Credit (FCC) and airline cancellation fees.
Guests already in Europe would also receive a refund of two nights of hotel accommodation (up to $300 per night) and food per diem of US$100 per day, per person, beginning on Friday. Carnival also covered airline fees for guests returning home immediately.
Carnival did state it was possible for operate a revised itinerary with a shorter cruise and offered a prorated refund and a not-yet-determined amount of onboard credit.
This morning Carnival Cruise Line Brand Ambassador, John Heald, shared this statement via social media:
“Good morning everyone. It’s 7:00am here and I wanted to start the day with sharing this brilliant offer for the guests who were canceled from the original Carnival Pride that was supposed to leave today. Take a look.
Dear Carnival Pride Guests,
We are writing to share an important update.
As you know, we boarded technical experts overnight and we anticipate completing the repairs and getting the ship back to Dover Monday morning.
We are happy to share that we will be able to operate a cruise with an abbreviated itinerary departing from Dover Monday, July 24, and returning as originally planned on Sunday, July 30:
Monday. Dover
Tuesday. Fun Day at Sea
Wednesday. Belfast, Ireland
Thursday.Holyhead, Wales
Friday. Cork, Ireland
Saturday. Fun Day at Sea
Sunday. Dover.
If you choose to take this cruise, you will be entitled to:
• Prorated 3-day refund of your cruise fare (and applicable taxes, fees, and port expenses as well as any shore excursions for missed ports of call), Cheers/Bottomless Bubbles beverage packages, pre-paid gratuities and Wi-Fi packages.
• For guests already in Europe: Reimbursement of an additional night’s hotel stay for Sunday (up to US$300 per night) and a food per diem of US$100 per day, per person.
• For guests who have not departed for Europe: you are eligible for this onboard offer and the hotel and food per diem for Sunday only. We will also reimburse the change fee for your airline tickets for the same class of service if they can be rebooked. We realize flights are full this time of year and there may be limited options but we wanted to make this offer nonetheless.
If you do not sail, you are entitled to the full refund of your cruise fare and a 100% future cruise credit (plus applicable taxes, fees, and port expenses, and pre-cruise purchases) that was previously communicated.*
Heald also informed guests that they would receive a $500 onboard credit.
Carnival previously was not requiring guests to call and cancel their cruise, but due to the revised itinerary, guests now need to call by 11:59 EDT today to cancel and ask for their refund.